A Survey of Chatbot Research: Reference List
What is a chatbot?
A chatbot is a computer program designed to simulate conversation with human users, especially over the internet. Chatbots are often used in customer service to answer frequently asked questions, but they can also be used for entertainment, personal assistance, and other purposes.
What is chatbot research?
Chatbot research is the study of chatbots and their effectiveness in various applications. This research combines artificial intelligence, linguistics, and psychology to design chatbots that can simulate human conversation more effectively.
Why is chatbot research important?
Chatbots are becoming increasingly popular in customer service and other industries, and as they become more advanced, they have the potential to revolutionize the way people interact with computers and each other. Chatbot research is important because it can help us design more effective and user-friendly chatbots that can adapt to a wide range of contexts.
What are some current challenges in chatbot research?
Chatbot research faces many challenges, including improving natural language processing, designing chatbots that can adapt to different user contexts, and ensuring that chatbots can interact with users in a way that is both effective and natural. Additionally, there are ethical concerns surrounding chatbots, such as issues of privacy and bias.
What are some notable studies in chatbot research?
There have been many notable studies in chatbot research, including \"Measuring the Effectiveness of Virtual Assistants for Customer Service\" by Christopher A. Lee and Stanton A. Wong, which tested the effectiveness of chatbots in answering customer service queries; \"Liability for Autonomous Systems\" by Gregory M. Duhl and Kevin P. Parker, which explored the legal and ethical questions surrounding chatbots and other autonomous systems; and \"Conversational Agents in Healthcare\" by Hong Thi Nguyen and Elizabeth Borycki, which examined the potential benefits and challenges of using chatbots in medical settings.
What is the future of chatbot research?
The future of chatbot research is bright, with many researchers and companies working to improve the effectiveness and adaptability of chatbots. As chatbots become more advanced and more widely used, it will be important to continue investigating their potential benefits and challenges, and to ensure that they are designed in an ethical and user-friendly way.